1. Order Channel

Orders are placed and confirmed via WhatsApp after product enquiry from this website. Since there is no direct website checkout currently, return/refund requests are also managed through WhatsApp support.

2. Eligible Cases for Return/Replacement

You may request support if:

• You receive a wrong product.
• The package is damaged during delivery.
• The item is expired or clearly defective at delivery.
• The delivered item does not match the confirmed WhatsApp order.

3. Non-Returnable Situations

For hygiene and food safety reasons, we may not accept returns when:

• The product has been opened, used, or consumed.
• The request is raised after the allowed reporting window.
• Damage is caused by improper storage after delivery.
• The issue is based only on personal taste preference.

4. Reporting Time

Please report return or damage issues within 24 to 48 hours of delivery. Early reporting helps us verify the issue and process a faster resolution.

5. How to Raise a Request

Share the following details on WhatsApp:

• Order reference and registered phone number.
• Clear photos/video of the product and package.
• A short description of the issue.

6. Refund and Replacement Process

• After verification, we may provide a replacement, partial refund, or full refund based on the case.
• If approved, refunds are processed through the original agreed payment method or bank transfer.
• Processing timelines may vary depending on payment channel and banking partner.

7. Order Cancellation

Cancellation requests are accepted only before dispatch confirmation. Once an order is packed or shipped, cancellation may not be possible.