Find quick answers to the most common questions about Eattilo.
Learn how to make ordering, shipping, returns, and refunds easier, and get the most from the platform.
General Questions
Yes, you can place order using the order button and place the order in eattilo whatsapp number.
Browse products → Click order button → Send shipping details, order quantity and payment option in whatsapp → Confirm order in whatsapp.
We accept UPI, net banking
You can usually cancel or modify your order within a few hours of placing it, as long as it has not been packed or dispatched. Contact customer support immediately if you need to change anything.
Delivery timelines depend on your location, but most orders are delivered within 4 - 10 business days.
Yes, you will receive tracking details once your order is dispatched.
Yes, you will receive tracking details once your order is dispatched.
Yes, you will receive tracking details once your order is dispatched.
Due to hygiene and food‑safety norms, we generally do not accept returns on opened or consumed food items. However, if the product is damaged, expired, or not as described, contact us with photos and order details for a replacement or refund.
Please contact our customer care (email/WhatsApp/live chat) within 24–48 hours, share your order number and clear photos of the package and product. We will arrange a replacement or refund as per our policy.
Yes. Our spices and honey are sourced from trusted suppliers and tested to meet FSSAI and food‑safety standards. We clearly mention ingredients and certifications on product labels.
Most of our dry fruits and nuts are naturally dried or roasted with minimal processing. We clearly mention if any product is salted, sugar‑coated, flavored, or contains preservatives in the product description.
We avoid artificial colours and harmful preservatives wherever possible. Where preservatives are used (if any), they are within FSSAI‑approved limits and clearly listed in the ingredients.
Our products are generally healthy, but consumption should be in moderation and according to medical advice. For specific conditions like diabetes, hypertension, or allergies, please consult your doctor before regularly consuming nuts, dry fruits, or honey.
Store in a cool, dry place away from direct sunlight in airtight containers. Nuts and dry fruits can be refrigerated for longer shelf life. Do not store honey in very hot places or expose it to moisture.
Yes, our food products comply with FSSAI regulations. Specific brands or products may also carry additional quality or organic certifications, which are mentioned on the product page and packaging.
Most spices, nuts, dry fruits, and honey are packed in food‑grade, airtight or vacuum‑sealed pouches to maintain freshness and prevent contamination.
Shelf life varies by product:
Spices: 12–24 months
Nuts & dry fruits: 6–18 months (depending on type and storage)
Honey: 12–24 months
Always check the “Best Before” date printed on the pack.
Yes. We welcome bulk orders for retailers, hotels, caterers, and corporates. Please contact our sales team (email/WhatsApp) with your requirements for special pricing and delivery options.
Yes. We prepare custom spice, nut, dry fruit, and honey combos for gifts, festivals, weddings, and corporate events. Share your budget, quantity, and preferred items, and we will design a suitable hamper.
Yes. All eligible orders are issued GST‑compliant invoices with our business name, GSTIN, and order details. You can request an invoice to be sent to your email at checkout.
Yes. We follow data‑protection best practices and only use your information for order processing, delivery, and support. We do not share your details with third parties without your consent.
Refresh the page, clear your browser cache, or try another browser/device. If a payment fails but gets debited, the amount is usually refunded automatically by your bank/card provider within a few days. If it doesn’t, contact our support with transaction details.
